Terms of Service
The terms that apply when you create an account, use My Story, start a trial or make a purchase.
Last updated 19 August 20261. About these terms
These Terms govern your use of My Story, including its mobile, web and desktop services.
My Story is operated by My Story App.
Website: https://my-storyapp.com/wp/wp
Email: info@mystoryapp.com
By creating an account, starting a trial, making a purchase or using My Story, you agree to these Terms.
If you do not agree, do not use the service.
Nothing in these Terms removes rights that cannot lawfully be excluded, including applicable consumer and data-protection rights.
2. Eligibility
You must be at least 13 years old to use My Story.
By using the service, you confirm that you meet the applicable age requirement, are legally able to enter into these Terms, will provide accurate account and purchase information, and will use the service lawfully.
3. Your account
You are responsible for keeping your login credentials secure, activity carried out through your account, keeping your email and contact details current, and telling us promptly about suspected unauthorised access.
You must not share access in a way that allows another person to impersonate you or bypass account controls.
4. What My Story provides
My Story provides tools to create a personal life archive, store media and stories, connect with trusted people, participate in family groups and set legacy preferences.
Features may differ between plans, platforms, devices and countries. Some features may be introduced, changed or removed as the service develops.
5. Trials, plans and payments
New accounts may receive a 14-day trial where shown in the app.
Creator plans are generally offered as one-off purchases. Some services, including Viewer membership, may be offered as recurring subscriptions where clearly stated on the relevant purchase screen.
The price, billing frequency, storage allowance, features and any upgrade charge will be shown before payment.
A one-off purchase gives access to the selected plan while My Story continues to operate, your account remains active and compliant with these Terms, and the service remains lawful and technically feasible to provide.
A one-off purchase is not a purchase of permanent hosting and is not a promise that My Story, a profile or any content will be available forever.
Payments may be processed by Apple, Google or another payment provider. Their payment, renewal, cancellation and refund processes may also apply.
Refunds and remedies are provided where required by law and, where relevant, under the rules of the payment platform used.
These Terms do not affect statutory rights where digital content or services are faulty, misdescribed or not supplied with reasonable care and skill.
6. Storage allowances
Each plan includes the storage allowance shown at purchase.
You are responsible for keeping usage within that allowance.
If you reach your storage allowance, uploads may be paused until you remove content or purchase an available upgrade.
We may apply reasonable technical limits needed to protect service performance and security.
7. Your content
You retain ownership of content you upload or create.
You grant My Story a non-exclusive licence to host, store, copy, process, format and display that content only as needed to operate the service, apply your visibility and sharing choices, make backups, protect service integrity, comply with law and provide features you request.
This licence ends when the content is deleted, subject to reasonable backup cycles and legal retention requirements.
You are responsible for ensuring that you have the right to upload and share your content, including information, photographs, recordings or stories involving other people.
8. Privacy, sharing and public content
You control content visibility using the settings and sharing tools made available by My Story.
Content may be visible to connected people, family-group members or the public according to your choices.
Public content may be viewed, copied or captured by people outside My Story’s control. You should not make content public unless you are comfortable with this risk.
Use of personal data is also governed by the Privacy Policy:
9. Legacy access and deceased profiles
You may nominate a legacy contact and choose which limited actions they may take after your death.
A legacy contact does not receive your password and does not become the owner of your account.
They may act only through the legacy features and permissions provided by My Story.
Depending on your choices, legacy features may allow an authorised person to report your death, supply or confirm a date of death, manage permitted access to your Story, or carry out permitted family-group actions.
You can change these preferences while you are alive and able to access your account.
My Story may request evidence, refuse an incomplete report, pause access or restrict actions where identity, authority or a death report is disputed.
A deceased or memorial profile is intended to remain available for as long as My Story continues to operate and the profile remains active. It is not guaranteed to be retained forever.
10. Acceptable use
You must not use My Story to break the law or infringe another person’s rights; harass, threaten, exploit or impersonate another person; upload unlawful, abusive, defamatory or malicious material; upload content without the necessary rights or permissions; attempt to bypass security or access another person’s private content; introduce malware or interfere with the service; place unreasonable automated load on the service; or misuse death-reporting, legacy, family-access or family-group features.
We may investigate complaints and may remove content, restrict features, suspend accounts or terminate access where reasonably necessary to protect users, comply with law or enforce these Terms.
Additional rules for user-generated content are set out in our Community Guidelines:
11. Account deletion and data export
You may request deletion of your account using the in-app Settings.
Information about deletion and how to request deletion if you cannot access the app is available at:
https://my-storyapp.com/wp/wp/account-deletion
Account deletion is permanent and may remove your profile, media, stories, connections, permissions and other account content.
You should export anything you wish to keep before deletion.
Some limited records may be retained where required for legal, security, fraud-prevention or dispute purposes.
Deleting your My Story account does not necessarily cancel a recurring subscription billed through Apple or Google. Store subscriptions should also be cancelled through the relevant app-store account.
12. Service availability, changes and closure
We aim to provide a reliable service, but uninterrupted or error-free availability is not guaranteed.
Maintenance, security incidents, provider outages, legal changes or technical problems may affect access.
We may update, change or discontinue features where reasonably necessary.
Where a change materially affects paid access, we will provide notice where reasonably practicable and comply with applicable consumer law.
My Story may cease operating in the future.
If the service is closed, we will use reasonable efforts to provide notice and an opportunity to export content where reasonably practicable.
We do not guarantee that the service or stored profiles will remain available indefinitely.
13. Suspension and termination
You may stop using My Story at any time.
We may suspend or terminate access where you materially breach these Terms, create security or legal risk, fail to pay an amount properly due, or misuse the service.
Where appropriate, we will give notice and a reasonable opportunity to resolve the issue unless immediate action is needed for safety, security or legal reasons.
14. Our responsibility
We do not exclude or limit liability where doing so would be unlawful, including liability for fraud or fraudulent misrepresentation, or death or personal injury caused by negligence.
My Story is intended for personal memory preservation and sharing.
It is not a professional archive, probate service, legal record, will, medical record or guaranteed long-term backup.
You should keep independent copies of important content.
Subject to rights that cannot be excluded, we are not responsible for losses that were not reasonably foreseeable, losses caused by events outside our reasonable control, or business losses arising from personal use of the service.
15. Intellectual property
My Story’s software, branding, design and service materials are owned by or licensed to My Story App.
These Terms do not transfer ownership of the service or its intellectual property.
16. Changes to these Terms
We may update these Terms where necessary to reflect changes to the service, law, security or business operations.
The current version will be available in the app and at:
https://my-storyapp.com/wp/wp/terms
We will provide additional notice of significant changes where required.
Continued use after the effective date of updated Terms means the updated Terms apply unless the law requires a different form of agreement.
17. Governing law
These Terms are governed by the laws of England and Wales.
If you are a consumer living elsewhere, you retain any mandatory protections and rights available under the law of your country of residence.
18. Contact
Questions, complaints or support requests:
Website: