Delete your My Story account
You can permanently delete your My Story account at any time.
Delete your account in the app
Sign in to My Story and open:
Settings → Delete account → Delete permanently
You will be asked to confirm that you want to permanently delete the account.
Deletion cannot be undone.
What is deleted
Deleting your account removes your active My Story account and associated Story data, including your profile information, uploaded photos and videos, voice recordings, timeline memories, galleries, Pet and Music memories, connections, family-access permissions and other content associated with your account.
Content and account relationships are removed as part of the deletion process.
Deletion processing may continue securely in the background after your account has been disabled.
Before deleting your account
If you want to keep your Story, use My Story’s data-export facility before deleting your account.
Once deletion has completed, we may not be able to recover your Story.
Request deletion without access to the app
If you cannot access your My Story account, you can request deletion by emailing:
Use the subject:
My Story Account Deletion Request
Where possible, send the request from the same email address used for your My Story account.
Please include the email address associated with the account.
Never send us your password.
We may need to verify that you are the account holder before processing the request.
What may be retained
Most active account data is removed as part of account deletion.
Limited information may remain temporarily in secure backups, system logs or legal/security records where reasonably necessary for disaster recovery, fraud prevention, security, compliance with law or the establishment or defence of legal claims.
Such information is removed or anonymised through normal retention processes when it is no longer required.
App Store and Google Play subscriptions
Deleting your My Story account does not necessarily cancel a subscription billed by Apple or Google.
If you have an active Viewer membership or another recurring store subscription, you should also cancel it through your Apple App Store or Google Play account.
Deleting the My Story app from your phone does not delete your account and does not automatically cancel a subscription.
Deceased profiles
If you are acting on behalf of someone who has died, please do not use their login credentials.
Use the My Story legacy-contact and death-reporting features where available, or contact:
We may request evidence of identity, death or authority before deleting or changing a deceased person’s Story.
Questions
Email:
Privacy Policy: